Please read these Terms & Conditions carefully before using Cafe Couture’s website or placing an order.

By accessing or purchasing from Cafe Couture, you agree to be bound by these terms. Cafe Couture is a UK-based company and operates under UK law.

1. About Us

Cafe Couture is a food-design brand based in the United Kingdom, creating luxury edible decor products and digital plating experiences.

All products sold are edible design elements, not finished desserts.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or
  • You have permission from a parent or guardian.

3. Products

  • All products are edible and handcrafted.
  • Slight variations in colour, shape, or texture are natural and not considered defects.
  • Product images are for representation only.

4. Orders

When you place an order:

  • You agree that all information provided is accurate
  • Orders are subject to availability
  • We reserve the right to refuse any order

An order is only confirmed once payment is successfully completed.

5. Pricing & Payments

  • All prices are displayed in GBP (£)
  • Prices include applicable UK taxes unless stated otherwise
  • Payment must be made in full before dispatch
  • Cafe Couture uses secure third-party payment providers

6. Shipping & Dispatch

All orders are:

  • Processed and dispatched from the United Kingdom
  • Carefully packed following UK food safety regulations

Once an order status changes to “Shipped”, it:

  • Cannot be cancelled
  • Cannot be modified
  • Cannot be returned
  • Is not eligible for a refund

7. Returns & Refunds Policy

No returns or refunds are accepted once the order is shipped.

Exceptions only apply if:

  • The item is damaged
  • The item is faulty
  • The wrong item was delivered

Claims must be made within 48 hours of delivery with photo proof.

Shipping fees are non-refundable unless Cafe Couture is at fault.

8. Responsibility After Delivery

Once shipped:

  • Risk transfers to the customer and courier
  • Cafe Couture is not responsible for incorrect storage or handling after delivery

Products must be stored according to guidelines provided.

9. AR Experience

  • AR plating guidance is provided as a visual aid
  • Device compatibility may vary
  • Cafe Couture is not responsible for device performance issues

10. Intellectual Property

All content on this website, including:

  • Images
  • Videos
  • Text
  • Designs
  • AR content

Are the property of Cafe Couture and may not be copied, reused, or distributed without permission.

11. User Accounts

You are responsible for:

  • Keeping your login credentials secure
  • All activity under your account

Cafe Couture is not responsible for unauthorised access due to user negligence.

12. Limitation of Liability

Cafe Couture is not liable for:

  • Indirect or consequential damages
  • Loss caused by misuse of products
  • Delays caused by courier services
  • Customs delays for international orders

13. Privacy

All personal data is handled according to our Privacy Policy, in compliance with UK GDPR.

14. Governing Law

These Terms & Conditions are governed by the laws of:

England and Wales

Any disputes will be subject to UK courts.

15. Changes to Terms

Cafe Couture reserves the right to update these terms at any time.

Changes will be posted on this page.

Final Statement

By using Cafe Couture, you agree to these Terms & Conditions and acknowledge our strict no-return-after-shipping policy.

For complete details, please also review: