#

Orders & Payments

Select your products, add them to your cart, and complete checkout using our secure payment system. You will receive an order confirmation email immediately.

Orders can only be changed or cancelled before they are shipped. Once the order status changes to Shipped, no changes, cancellations, returns, or refunds are possible.

We accept major debit and credit cards and secure online payment options commonly used in the UK.

Yes, a digital invoice will be sent to your registered email after payment confirmation.

Shipping & Delivery

Café Couture is proudly based in the United Kingdom, and all orders are processed and dispatched from the UK.

Standard delivery: 3–5 working days
Express delivery: 1–2 working days (if available at checkout)

Yes, international shipping is available. Delivery times depend on your country and customs clearance.

Once your order is dispatched, you will receive a tracking link via email.

Returns & Refunds

Due to the edible and delicate nature of our products, we do not accept returns or refunds once an order has been shipped.

Yes, we only accept claims for:

  • Damaged items
  • Faulty products
  • Incorrect items sent

These must be reported within 48 hours of delivery with clear photos.

For hygiene, safety, and food handling regulations in the UK, edible products cannot be returned once dispatched.

Products & Usage

Yes, all Café Couture products are made from food-grade, edible materials that meet UK food safety standards.

Store in a cool, dry place, away from direct sunlight and moisture.

Yes, every product includes a clearly marked best-before date.

AR Plating Experience

Our AR experience shows you how to position and style your edible décor step-by-step using your smartphone.

No app required. Simply scan the QR code on your product packaging to access the AR experience.

Most modern Android and iOS devices support our AR features.

Accounts & Support

No, but creating an account allows you to track orders, manage details, and access faster checkout.

Click “Forgot Password” on the login screen and follow the reset instructions.

Visit our Contact page or email our support team. We respond within 24 business hours.

Legal & Trust

Yes. Café Couture operates from the United Kingdom and follows all UK consumer protection, food safety, and data protection regulations.

You can find:

  • Shipping & Delivery
  • Returns & Refunds
  • Privacy Policy
  • Terms & Conditions

Linked in the website footer.